Shriram Life Insurance Company Limited obtains Consent from its customers to perform identity authentication using Aadhaar number. As per the provisions of Aadhaar Act, The Aadhaar number holder may, at any time, revoke consent given to a KUA for storing his e-KYC data and upon such revocation, the KUA shall delete the e-KYC data .This SOP has been prepared to establish the workflow to facilitate requests from customers to withdraw their consent for Aadhaar authentication.
Customer will raise the request for withdrawal of Aadhaar consent by contacting the Toll free number 1800-103-6116 and email: firstname.lastname@example.org thereafter the customer will be guided to fill the consent withdrawal form available in the website:www.shriramlife.com
Where the Customer visits Shriram Life Insurance Company Limited designated personnel shall assist the Customer to raise his/her request for Revocation of Aadhaar Consent through the website mentioned above. Office personnel shall be trained on consent withdrawal on assisted mode.
Customer will fill the form online as per the attached format Consent Withdrawal Form.
Once the request is submitted by the customer, all the details filled in the form will be verified by Shriram Life Insurance Company Limited.
This request is added in the CRM portal.
We have set up a process to provide a screen in system for the DO/HO users for the removal of Aadhaar number from system.
We are sending a confirmation SMS/WhatsApp message to the customer that his request is processed.
We have a process in place for dispensing with the Xerox copy/scan image from DMS/Omnidocs, post revoking the consent by the customer.
We have a dedicated officer as owner of this process for ensuring compliance.
Alternatively an, OTP will be sent to the registered email id or contact number of the customer. OTP will be verified and validated for the customer.
Customer will be prompted to upload other alternate acceptable e-KYC documents Annexure KYC.
Alternate e-KYC documents will be validated and verified.
Based on verification of alternate e-KYC documents it may be accepted / rejected
After successful verification and acceptance of alternate e-KYC documents, acknowledgement of acceptance of the request for Consent Revocation will be sent to the customer through SMS/ WhatsApp /email.
Aadhaar e-KYC data shall be securely deleted for the request.
Logs for the deletion of e-KYC data shall be retained as per Shriram Life Insurance