FAQs

You can change your address by utilizing any of the following policy service avenues by submitting a request for address change along with a signed scan copy of your new valid address proof.

Branch / Email from your registered email ID to  customercare@shriramlife.in Shrimithra App (download from Google Playstore)  / My a/c Login  - www.shriramlife.com 

Chatbot (Whatsapp “9015502000” / Website “ShriA”) / Call Centre – 1800-103-6116

Courier to Head Office: Fill in your details in the “Change in Address” form and send it along with signed copy of your valid new Address Proof (i.e., Passport, Aadhaar Card etc.) to:

The Policy Servicing Team - HO

Shriram Life Insurance Company Limited,

Ramky Selenium, Plot No. 31 & 32,

Beside Andhra Bank Training Centre,

Financial District, Gachibowli,

Hyderabad-500032

• You can update your Aadhaar/PAN number by utilizing any of the following policy service avenues by submitting a request form along with a signed scan copy of Aadhar / PAN Card.
• Branch / Email from your registered email ID to  customercare@shriramlife.in Shrimithra App (download from Google Playstore)  / My a/c Login  - www.shriramlife.com  Chatbot (Whatsapp “9015502000” / Website “ShriA”) / Call Centre – 1800-103-6116

Nomination is required because the nominated person claims the amount from the Life Insurance Company in case of the death of the Life Assured.

You can make or change nomination anytime during the policy term of your active policies by submitting a nominee change request form along with self-attested KYC copies of Policyholder as well nominee KYC  by utilizing any of the following policy service avenues. In case, you have not added a nomination during policy application, you must add a nomination for easy settlement of claims.

Branch / Email from your registered email ID to  customercare@shriramlife.in / Microsite, Chatbot (Whatsapp “9015502000” / Website “ShriA”) / Shrimithra App (download from Google Playstore)  / My a/c Login  - www.shriramlife.com Call Centre – 1800-103-6116

Mode change can be done for active policies, effective from the date of policy anniversary. The customer has to give the request at least 90 days prior to the date of policy anniversary. You can change Premium payment mode by utilizing any of the following policy service avenues by submitting a request letter for change of mode along with self-attested KYC copy. Branch / Email from your registered email ID to customercare@shriramlife.in Shrimithra App (download from Google Playstore) / My a/c Login - www.shriramlife.com Call Centre – 1800-103-6116

To view or download your Premium Paid Certificate, click on the below link and enter your policy number and date of birth.

https://shriramlife.com/premium-paid-certificate/

You can also log in to your online account on the SLIC website and download it from the Premium Paid Certificate section. Customers can also call, email, ShriMithra, ShriA, or visit a SLIC branch and get the Premium Paid Certificate after furnishing the appropriate details.

You can enquire about a revival/ renewal quotation through call, email, ShriA, or by visiting the SLIC branch nearest to you. Customers can find the email address and phone number on the SLIC website.

You can apply for loan on your traditional policy after completion of lock-in period and depending upon policy terms & condition. For details, please refer the loan section of your policy document. To apply for a loan, you can visit any of our branches.

Write to us at customercare@shriramlife.in to include additional information to your policy. This information can be related to medical conditions, occupational change which may have an impact on your health, insurance cover with other companies, change in habits, change of residential status to NRI, etc.

Policy assignment is a method of transferring all benefits and rights under a life insurance policy to another person or institution. Assignment or transfer of a life insurance policy may be made by serving a notice of assignment in the prescribed format to the new insurer. And the new insurer will affect assignment by making an endorsement to that effect in the policy document. For assignment, please visit nearest SLIC branch.

Changing the assignment of your policy will only be possible if the policyholder decides to assign it to you. By reassigning the policy in your favour, you will have the right to deal with the policy.

The additional benefits, over and above the benefits available under the insurance policy, that a policyholder may be entitled to at an extra cost are called Add – on benefits or Riders. SLIC offers the following riders: Accident Benefit Rider, Extra Insurance Cover, Critical Illness Cover, Family Income Benefit

You can create an account by clicking on the “Login” button on the right end corner of the website home page. Select Sign Up as “Customer” for the Customer Login. Enter all the fields which are mandatory and click on the “Register” button.

You can retrieve the password yourself by clicking on the “Login” button on the right end corner of the home page. Click on the “Forgot Password” link and you will be redirected to the respective page.