Claim Centre
We have made significant progress with our Claims Paid Percentage,
with that our Claims Paid Percentage has been rising consistently.
Claims Paid Percentage FY 2024-25
98.31%
Experience our hassle-free process
Faster claim settlement
₹147.48 Crores settled for FY 2024-25
4187 Families have received the benefits
Customer can now Initiate claim digitally
Call us at
1800 103 6116 (Monday to Saturday - 9 am to 8 pm)
Email us at
Write to us
Claims Department, Shriam Life Insurance Co.Limited, Head office:Ramky Selenium, Plot No:31 & 32, Beside Union Bank Training centre, Financial district, Gachibowli, Hyderabad- 500032.
Branch Locator
Reach your nearest Branch to get your issue resolved
Head Office
Shriram Life Insurance Company Limited,Ramky Selenium, Plot No:31 & 32, Beside Union Bank Training Center,Financial District, Gachibowli,Hyderabad-500032, India.
FAQs
What are the reasons for the rejection of the claims?
Below are some of the reasons for claims rejection:
- Lapsed Policy: Premiums not paid or policy expired.
- Exclusions: Events like suicide or risky activities are not covered.
- Non-Disclosure: Not sharing important health or personal info at application.
- Cause of Death Not Covered: Death due to an excluded condition.
- Waiting Period: Claim made before the waiting period ends.
- Losses mentioned under exclusions
- Loss not qualifying under the definition of loss either marginally or totally as per coverage definition
If death is due to terror attack/war/natural calamities, will the claim be settled?
Yes. Death due to terrorist attack / war / natural calamities is covered under basic benefit in life insurance policy (unless specifically excluded in Policy Contract) and the claim is settled if all the documentation is in order and all the conditions are fulfilled
How can I report a claim?
- Visit the claims section of our website for online claim intimation.
- Install our Shri Mitra APP in you mobile phone visit our claims section.
- Say Hi on Whatsapp to “90155-02000”.
- E-mail us at claimsupport@shriramlife.in
- Visit your nearest Shriram Life Insurance Branch.
- Call us at 1800-103-6116 (Monday to Saturday 09:00 am to 05:00 pm).
What happens if my claim is rejected?
If your claim is rejected, we will provide the reasons in writing. You may also appeal the decision or submit additional documents if required.
How will I be notified about the claim decision?
Once your claim has been processed, we will notify you of the decision via preferred method of communication, whether by phone, email, or post.
