To whom can the beneficiary refer the case if he/she is not satisfied with the service provided by SLIC at claims stage or with the amount of benefit paid?
The nominee/ beneficiary has to first approach the ICRC (Internal Claims Review Committee) of SLIC, in case of a claim dispute. In case the nominee is not satisfied by the response, the nominee/ beneficiary may write to the Grievance Redressal Cell of IRDAI. The issue will then be taken up with the concerned Insurance Company.
If the complainant is looking for a judicial decision in respect of claims, he or she may approach the Insurance Ombudsman. For more information on the Insurance Ombudsman, please refer your Policy Document.
Who is eligible to receive claim benefit in the absence of nomination/ unfortunate demise of the nominee?
In such case, the proof of title/succession certificate issued by a competent court will have to be submitted by the claimant. The claim would then be paid to the person specified in the said proof. Such a condition is called ‘Open Title’ situation.
What if the nominee passes away during policy term?
If nominee passes away during the policy term, then life assured should nominate some other person in place of deceased nominee under Section 39 of Insurance Act.