Grievance Redressal

Grievance Redressal

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The following is the escalation matrix in case there is no response to the complaint within the prescribed timelines. Request you to address your communication to the below mentioned escalation levels.

1st Level Escalation

If you have not received the response or not satisfied with our previous response, you can reach out to the DGM Customer relations and (Level 1) by submitting the form below. You will receive a response within 9 working days of form submission.

OR

2nd Level Escalation

If you are not satisfied with the response from Level 1, you can reach out to the Vice President (Customer Relations) by submitting the form below. You will receive a response within 6 working days of form submission.

OR

If you are still not satisfied with the responses received from level 1 and 2, you may approach the insurance Ombudsman through their official website at https://www.cioins.co.in/