Grievance Redressal

Grievance Redressal

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The following is the escalation matrix in case there is no response to the complaint within the prescribed timelines. Request you to address your communication to the below mentioned escalation levels.

  • 1st level escalation: Mr. Srinivas R - Grievance Redressal Officer - 9 working days
  • 2nd level escalation: Mr.Petchiappan S - AVP, Customer relations (If no response received from 1st level) - 6 working days.
  • 3rd Level escalation: Mr Atul Sharma - Chief Operating Officer
  • If the customer is not satisfied with the responses received from level 1, 2 and 3rd customer can approach to insurance Ombudsman.
  • The detailed address of the Insurance Ombudsman in mentioned in the policy bond given to the customer and also available on our website


For more details on risk factors, terms, and conditions please read the sales brochure carefully before concluding a sale.  

*Tax Benefits:  
Tax benefits are as per Income Tax Laws & are subject to change from time to time. Please consult your Tax advisor for details.  
You are eligible for Income Tax benefits/exemptions as per the applicable income tax laws in India, which are subject to change from time to time.

IRDAI Regn No: 128  
CIN No : U66010TG2005PLC045616 of the Company

The Trade Logo displayed above belongs to Shriram Value Services Limited (“SVS”) and used by Shriram Life Insurance Company Limited under a License agreement.”


  • IRDAI is not involved in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.