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Grievance Redressal

Grievance Redressal

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Contact UsService TimeEscalation Matrix

The following is the escalation matrix in case there is no response to the complaint within the prescribed timelines. Request you to address your communication to the below mentioned escalation levels.

1st Level Escalation

If you have not received the response or not satisfied with our previous response, you can reach out to the DGM Customer relations and (Level 1) by submitting the form below. You will receive a response within 9 working days of form submission.

OR

2nd Level Escalation

If you are not satisfied with the response from Level 1, you can reach out to the Vice President (Customer Relations) by submitting the form below. You will receive a response within 6 working days of form submission.

OR

If you are still not satisfied with the responses received from level 1 and 2, you may approach the insurance Ombudsman through their official website at https://www.cioins.co.in/

Disclaimer

For more details on risk factors, terms, and conditions please read the sales prospectus carefully before concluding a sale.   

*Tax Benefits:   
Tax benefits are as per Income Tax Laws & are subject to change from time to time. Please consult your Tax advisor for details.   
You are eligible for Income Tax benefits/exemptions as per the applicable income tax laws in India, which are subject to change from time to time.

IRDAI Regn No: 128   
CIN No : U66010TG2005PLC045616 of the Company

The Trade Logo displayed above belongs to Shriram Value Services Limited (“SVS”) and used by Shriram Life Insurance Company Limited under a License agreement.”

BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS / FRAUDULENT OFFERS

  • IRDAI or its officials do not engage in activities such as selling insurance policies or financial products, announcing bonuses, or investment of premiums. Members of the public who receive such calls are advised to lodge a police complaint.

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