Claims Centre

Shriram Life has always been driven by the philosophy of simplifying processes to provide hassle free services to its customers. In line with this philosophy, the Claims department is committed to ensure that all legitimate claims are settled efficiently. Therefore, we are proud to offer a claims process which is hassle free and in the best interest of our customers. In the event of death of Life Assured, the Nominee/beneficiary under the policy may approach the nearest Branch Office and submit the following mandatory documents for registration of Death Claim.

1. Death Intimation Form (available at Branch) / Death intimation letter – including cause of death
2. Death Certificate issued by competent local authority
3. Policy document / proof of having the policy in the name of Life Assured (eg. Renewal Premium receipts or Renewal premium notice)

Supporting documents for processing the claim

1. Age, ID and Address proof of Nominee/Claimant
2. Age, ID and Address proof of Life Assured
3. Duly filled Claim Forms (Available at Branch/website)
4. Bank passbook of Claimant attested by concerned Bank Manager
5. Copy of FIR attested by concerned Police Authority (in case of unnatural death/ accident)
6. Copy of Post Mortem report attested by concerned Police Authority (in case of unnatural death/ accident)
7. Any other documents as required by Company to process the claim
8. NEFT mandate form is required to process the claims.

Additional Information

• All documents submitted should either be original or photocopies attested by the claimant
• Based on the circumstances of the claim, Shriram Life Insurance reserves the right to call for additional documents/information.
• The company also reserves its right to conduct inquiry/independent inquiry/investigation to prove the authenticity of any claim where it is considered necessary.
• Legal entitlement in case there is no nominee. (Legal heir Certificate)

Total Permanent Disability

Requirements for claiming benefits of Total Permanent Disability due to Accident/other causes:

1. Disability intimation letter
2. Disability Certificate issued by Medical Officer
3. Complete Medical Records
4. Age, ID & Address proof of Life Assured
5. Bank passbook of Life Assured attested by concerned Bank Manager
6. Copy of FIR attested by concerned Police Authority in case of Total Permanent Disability is due to Accident

Critical Illness Rider

Requirements for claiming Critical Illness Rider Benefits

1. Critical Illness Intimation letter
2. Complete Medical Records
3. Age, ID & Address proof of Life Assured
4. Bank passbook of Life Assured attested by concerned Bank Manager

Additional Information

• All documents submitted should either be original or photocopies attested by the claimant
• Based on the circumstances of the claim, Shriram Life Insurance reserves the right to call for additional documents/information.
• The company also reserves its right to conduct inquiry/independent inquiry/investigation to prove the authenticity of any claim where it is considered necessary.

Write to us at
Claims Department
Shriram Life Insurance Company Limited,
Plot 31 & 32, Ramky Selenium, Next to Union Bank Training Center,
Gachibowli, Financial District, Hyderabad – 500032

Email us at
claimsupport@shriramlife.in

Call us at
Toll-free: 1800 103 6116 (Monday to Saturday – 9 am to 8 pm)